Shipping & Returns

Last updated: 2026

At OMNIRA, we aim to provide a smooth and reliable shopping experience. Please review our shipping and returns policy below.

Shipping Policy

Processing Time

All orders are processed within 1–3 business days after confirmation. Orders are not processed or shipped on weekends or public holidays.

Once your order has been processed, you will receive a confirmation email with tracking information (when available).

Delivery Time

Estimated delivery time typically ranges between 3–7 business days, depending on your location and courier service. Delivery times may vary during peak periods, holidays, or due to unforeseen logistical delays.

Shipping Costs

Shipping costs are calculated at checkout unless a free shipping promotion is active. Any applicable delivery fees will be clearly displayed before you complete your purchase.

Order Tracking

If tracking is available, you will receive a tracking number via email once your order has been dispatched. This allows you to monitor the delivery status of your package.

Incorrect Address

Please ensure your shipping address is correct before placing your order. OMNIRA is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

Returns & Refund Policy

Return Eligibility

You may request a return within 14 days of receiving your order. To be eligible for a return:

  • The item must be unused and in its original condition

  • The product must be in the original packaging

  • Proof of purchase is required

Items that show signs of use, damage caused by the customer, or missing packaging may not be eligible for a refund.

How to Request a Return

To initiate a return, please contact our customer support team with your order details:

Email: contact@omniraclerance.shop

Our team will review your request and provide instructions on how to proceed.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within a few business days.

Shipping costs are non-refundable unless the return is due to a defective or incorrect item received.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at the email above.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery. Include photos of the product and packaging so we can resolve the issue as quickly as possible.

Contact

For any questions regarding shipping or returns, please contact our support team:

OMNIRA Customer Support
Email: contact@omniraclerance.shop